Privacy Policy

Last updated: January 21, 2025

Welcome to Lux Flooring! This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at https://www.luxflooring.ca ("Website"). By using our Website, you agree to the terms outlined in this policy.

Information We Collect

  • Personal Information: When you contact us, sign up for services, or make a purchase, we may collect your name, email address, phone number, billing information, and other details necessary to process your request.
  • Non-Personal Information: We may automatically collect information such as your IP address, browser type, device information, and how you interact with our Website.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our products and services;
  • Process transactions and send confirmations;
  • Respond to customer inquiries and provide support;
  • Send promotional communications (you can opt out at any time);
  • Analyze website usage and improve functionality.

How We Protect Your Information

We take reasonable precautions to safeguard your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our Website. You can adjust your browser settings to refuse cookies if you prefer.

Third-Party Services

We may use third-party services, such as payment processors or analytics providers, that collect and process your information on our behalf. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by us.

Your Rights

You have the right to:

  • Access the personal information we hold about you;
  • Request corrections to your personal information;
  • Request deletion of your personal information, subject to legal obligations;
  • Opt out of receiving marketing communications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +1 (647) 562-4308

Thank you for trusting Lux Flooring with your personal information!